FAQ
How do I reserve a rental item?
Submit the inquiry form with your selected items. Once we confirm availability, we’ll send a brochure with pricing for your review. If everything looks good and you’re ready to move forward, we’ll follow up with your official quote, rental agreement, and invoice. A 50% non-refundable retainer is required to secure your date.
Do you deliver and pick up?
Yes! We deliver and pick up across Gwinnett and Metro Atlanta, within a 20-mile radius of Dacula (30019).
What are your delivery fees?
Delivery fees are based on the total value of your rental order and include both drop-off and pickup within 20 miles of our location in Dacula (30019). Fees typically range from $65 to $140, depending on your order size and distance. For events located within 10 miles, a delivery fee deduction of up to $15 may be applied. For locations beyond 20 miles, a mileage fee of $1.25 per additional mile (round trip) will apply if the location is accepted.
Please note that deliveries do not include setup unless arranged in advance for an additional fee. Parking must be easily accessible; long walks, stairs, elevators, or venue parking fees may result in additional charges.
Do you offer customer pickup?
No, not currently. To ensure our rentals remain in pristine condition and arrive safely to your event, we handle delivery and pickup exclusively by our team. This guarantees that every item is carefully transported and maintained to our high standards.
How far in advance should I book?
We recommend booking as early as possible, especially for weekend events. A 2–4 week lead time is ideal, but we’ll always do our best to accommodate last-minute inquiries.
How long is the rental period?
Our standard table and chair rentals span 12–24 hours and are often picked up the next day for home-based events. However, for venues, same-day pickup is required. Specialty items like adult thrones, the custom highchair, and the mirror photo booth are always picked up the same day due to their high value. Extended rentals may be available upon request for an additional fee.
What happens if something gets damaged?
Customers are responsible for any lost or damaged items. Fees will vary based on the extent of the damage or replacement value. Please review our Rental Terms for full details.
Do I need to clean items after use?
No, we handle sanitation, but please wipe any spills immediately and avoid placing sharp or staining items on rentals. Excess cleaning will incur a $30/hour fee.
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Do you offer setup?
We include basic placement of throne chairs and the custom highchair to ensure they're safely handled and not dragged or damaged. Standard tables and chairs are delivered curbside or to a convenient drop-off point and do not include setup. However, for an additional fee, we can place tables and chairs if the layout is clearly marked. Please note this is basic placement only, not styling or décor setup. For full event design, we’re happy to refer you to a trusted partner.
Do you require a deposit?
Yes. A 50% non-refundable retainer is required to reserve your rentals and is applied toward your total balance. The remaining balance is due 7 days before your event. For events booked within 14 days of the event date, the full rental amount is due at the time of booking.
What are your security deposit requirements?
Security deposits range from $100–$500, depending on the rental items. Higher deposits may be required for high-value or easily damaged pieces such as adult throne chairs, the custom highchair, and the photo booth. For the photo booth, an attendant will always be present, and our contract outlines client responsibility in the event of misuse or unsafe conditions during the rental period.
Can I cancel or reschedule?
We understand life happens! Retainers are non-refundable, but you may reschedule once within 12 months, if your new date and selected items are available and not already booked. Orders canceled within 24 hours of the event are not eligible for a refund.
Do you work with event planners and vendors?
Absolutely! We love collaborating with event planners, photographers, and venue coordinators. Let’s collaborate!
Can I book for outdoor use?
Yes, but items must be placed on flat, dry, and secure surfaces. Clients are responsible for protecting all rentals from rain, wind, or other weather-related conditions. Refunds are not issued due to the weather, so please have a backup plan in place to keep items safe.
How much space do I need for a throne chair entry?
Most items will fit through a standard 36” door. Please review each item’s dimensions and ensure a clear delivery path.
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What areas do you serve?
We’re based in Gwinnett County and service surrounding areas including Atlanta, Dacula, Lawrenceville, Grayson, and more.
What types of events do you service?
We provide rentals for all types of events, from intimate gatherings to stylish celebrations. Whether you’re planning a baby shower, birthday party, content shoot, or modern event for kids or adults, our pieces help set the scene beautifully.
Do you offer bundle pricing or custom packages?
Yes, we create custom packages for multiple rentals or recurring bookings. Let us know your needs and we’ll customize a quote.
Will you stay at the event?
No. Rentals are drop-off and pick-up only, except for the Mirror Photo Booth rentals. All photobooth rentals will have an on-site attendant.
What if there are stairs or elevators?
Please let us know in advance using the quote inquiry form. Additional charges will apply for stairs, elevators, or venues without ground-level access, as these require extra time and labor from our team.
Do you require a minimum rental amount?
Yes, we require a $65 minimum rental amount (before delivery or setup fees).